✅ Review and configure TO connection requests per product category (Hotels, Experiences, or Trips).
✅ Accept or deny each product type individually based on your business needs.
✅ Configure visibility settings and pricing margins before granting access.
✅ Notify the TO instantly of your decision.
🚀 Objective: Manage TO connection requests efficiently, ensuring only approved partners can access and book your products while maintaining full control over distribution.
Accessing TO connection requests
When a TO requests a connection, you will receive an email notification at the Main Contact Email registered in your Organization Settings.
To review connection requests:
- Navigate to Distribution in the KOOB dashboard.
- Locate pending requests—indicated by an orange circle (new request).
- Check the Hotels, Experiences, and Trips columns to see what the TO has requested access to.
- Click on the wheel to open distribution details.
📌 Notes:
- A green check ✅ means the TO already has access, while a red cross ❌ means access has been denied.
- You can only open the connection by product type (Hotel, Experience, Trip) for the types requested by the Tour Operator.
Reviewing and managing TO requests
Each connection request is categorized into three product types:
- Hotels 🏨 → Accommodation bookings
- Experiences 🎟️ → Programs, Activities, Transfers, Extras
- Trips 🗺️ → Pre-designed itineraries
🔹 You must accept or decline each category separately.
Accepting a TO request
If you approve a TO request for a specific product category:
- Click Hotel Settings, Experience Settings, or Trip Settings based on the TO request.
- Configure visibility and pricing margins:
- Set visibility to Show or Hide.
- Define markup (percentage or fixed amount).
- Click Accept (top-right corner).
- A confirmation pop-up will appear →
📌 Tip: The TO receives an email notification upon approval and can immediately book approved products.
Declining a TO request
If you choose to deny access to a TO for a specific category:
- Open the request and go to Hotel Settings, Experience Settings, or Trip Settings.
- Click Deny (top-left corner).
- Optionally, enter a reason for denial for transparency.
- Click Save to finalize.
- A confirmation pop-up will appear →
📌 Important: Denied products remain in showcase mode, meaning the TO can see them but cannot book.
Meaning of connection statuses
| Scenario | Outcome |
|---|---|
| ✅ You accept & configure visibility | The TO can immediately start booking your Hotels, Experiences, or Trips. |
| ❌ You Deny the Request | The TO cannot book the denied products but may still see them (Showcase products). |
 New connection request (pending) |
The TO cannot book yet—you must set visibility & margins first. |
💡 Tip: TOs prefer a quick response, so reviewing and acting on connection requests promptly maximizes booking opportunities!
Managing existing TO connections
After accepting a connection, you can update settings at any time under My Connections:
✔ Update visibility → Control which products TOs can see and book.
✔ Adjust pricing margins → Modify markup per TO.
✔ Revoke access → Lock products from future bookings if necessary.
📌 Reminder: Ensure all pricing and visibility settings are correctly configured before opening access to avoid incorrect rate distribution.
Takeaways
✅ Full control over TO connections—review and configure per product category.
✅ Instant notifications keep TOs informed of your decision.
✅ Granular visibility settings let you showcase products even if they’re not bookable.
✅ Flexible pricing management ensures TO-specific margins are applied.
FAQ
Q: What happens if I accept a connection but do not configure visibility?
✅ The TO will not be able to book products until visibility is set.
Q: Can I change my decision after accepting or denying a TO request?
✅ Yes! Go to My Connections and update the settings at any time.
Q: How do I know if a TO has sent a connection request?
✅ You will receive an email notification, and the request will appear in Distribution.
Q: Can I apply different pricing for different TOs?
✅ Yes! You can configure custom markup for each TO in the distribution settings.
Related Articles
- How to set up hotels, experiences, and trips distribution by TO (Detailed Configuration)
- How to use the bulk edit distribution settings for my products ?
- How to set up currency exchange rates for my distribution?
- How to manage last-minute booking restrictions for my Tour Operators?
📌 Need help? Visit our KOOB Knowledge Base or contact KOOB Support for assistance. 🚀