✅ Book single hotels or manage multiple bookings
✅ Understand availability: On Request, Allotment, Live Inventory
✅ Easily track and modify hotel bookings
✅ Optimize booking choices based on urgency and availability
🚀 Objective: Clearly understand KOOB’s hotel booking types and availability models to select the ideal option for your client's needs.
KOOB offers two main hotel booking types depending on client needs:
🛏️ Single hotel booking (From scratch Booking)
-
Ideal for short stays, extra nights, or last-minute bookings.
- Ideal for short stays, add-ons, or last-minute hotel reservations.
- Can be booked independently from the Trip Designer.
- Advantage : No need to create a client folder beforehand.
- Disadvantage : You'll have to enter the guest information manually per booking.
⚠️ Even if you've started the booking from scratch, KOOB will automatically generate a random Client Folder with a reference and a name.
We recommend that even when booking from scratch, you start by creating a customer file to facilitate monitoring.
📌 Example: A client needs an additional night in Bangkok before their main tour starts; you quickly book this independently.
👉 See more: How to book Hotels on KOOB ?
📂 Multiple hotel bookings in a client folder
- Book multiple hotels for the same group of clients.
- Useful for multi-city trips or complex itineraries.
- All bookings are stored under the same Client Folder, allowing easy access.
- Ideal for group bookings, FITs, and customized itineraries.
📌 Example: A 10-day Thailand itinerary requires Hotel bookings ONLY for:
- Bangkok (3 nights) 🏙️
- Chiang Mai (3 nights) 🏯
- Phuket (4 nights) 🏝️
💡 Tip: Use a single Client Folder to track, adjust, or cancel bookings easily in one centralized place.
👉 See more: How to link a hotel booking to a Client Folder?
Types of hotel availability in KOOB
When booking a hotel in KOOB, you will see different availability statuses that impact how and when the booking is confirmed.
🟠 On Request Booking
- The booking is not instantly confirmed and must be validated by the hotel.
- if needed, the DMC contacts the hotel and provides confirmation or alternatives.
- Status remains "On Request" until the hotel accepts or declines.
- You will receive a notification when the status is updated.
📌 Example: You request a Deluxe Room in a small boutique hotel; availability is confirmed manually.
💡 Tip: If the requested option isn’t available, choose an alternative room type or a nearby hotel.
📅 Allotment DMC (Pre-negotiated Availability 
)
- The DMC has pre-allocated rooms with the hotel.
- The booking is instantly confirmed (unless allotment is sold out).
- No need for hotel validation, as rooms are pre-secured.
- Often available in popular hotels or high-season destinations.
📌 Example: The DMC has secured 5 rooms allotment/night at the Phuket Resort Beach; you book and receive immediate confirmation.
💡 Tip: Ideal for quick, assured bookings without delay. Not ideal for special requests or VIP special treatments - room configuration, prefer the On request in that case.
Live Inventory Channel Manager (Real-time Availability)
- Connected directly to the hotel’s reservation system.
- Availability and prices are updated in real time.
- The booking is instantly confirmed without DMC validation.
- Ideal for last-minute bookings or high-demand hotels.
📌 Example: A traveler needs immediate hotel confirmation in Singapore; booking through Live Inventory secures instant confirmation.
💡 Tip: Prioritize Live Inventory for urgent bookings requiring immediate confirmation.
Comparing hotel booking types in KOOB
| Booking Type | Confirmation Speed | Best for | DMC/Hotel Involvement? |
|---|---|---|---|
| On Request 🟠 | Slow (hotel approval required) | Boutique hotels, custom requests | Hotel manual confirmation, DMC coordinates validation with the hotel if needed |
| Allotment DMC 📅 |
Instant (if within allotment) | Small groups, peak seasons | No Hotel validation needed; rooms pre-secured |
Live Inventory  |
Instant (real-time hotel availability) | Last-minute, popular hotels | No DMC involvement needed, No Hotel validation needed |
💡 Tip: Use Live Inventory or Allotment DMC for fastest confirmation, particularly urgent or high-demand bookings.
Takeaways
✅ Single bookings for standalone or last-minute stays; Multiple bookings managed in Client Folders for convenience, tracking.
✅ "On Request" requires Hotel validation, "Allotment" and "Live Inventory" offer instant confirmations.
✅ Live Inventory is ideal for immediate confirmations.
✅ Client Folders simplify hotel booking management.
FAQ
Q: What’s the difference between Single Booking and Client Folder?
✅ Single Booking: A standalone hotel reservation, ideal for short stays or last-minute needs.
✅ Client Folder: A grouped collection of multiple hotel bookings for an itinerary, ensuring easy tracking and management.
Q: Which booking type is best for urgent reservations?
Live Inventory → Provides immediate confirmation through the hotel’s system.
Allotment DMC → Offers instant booking if pre-secured rooms are available.
⚠️ Avoid On Request if you need fast confirmation, as hotel approval is required.
Q: Can I modify or cancel bookings after confirmation?
✅ Yes! Modify details, dates, or cancellations directly in KOOB under the respective Client Folder or My Bookings.
Q: What happens if a hotel declines an On Request booking?
🔄 If a hotel refuses a request, the DMC may suggest an alternative room type or a different hotel. You will receive a notification in KOOB.
Related articles
- How to book Hotels on KOOB ?
- How to modify/update a hotel booking as a TO?
- How to cancel a Hotel booking?
- What do the different hotel booking statuses mean (confirmed, on request, refused, etc.)?
- Why do I sometimes get no live inventory results in KOOB?
- Why do I sometimes see a difference between KOOB rates and hotel website rates?
- What types of hotels should I connect via Live Inventory?
🚀 Need help? Visit our KOOB Knowledge Base or contact KOOB Support for assistance. 🚀