How to connect to a DMC through KOOB?

✅ Book DMC-managed Hotels with live rates
✅ Browse and customize Experiences and Trips
✅ Access real products beyond Showcase mode

🚀 Objective: Learn how to request, track, and manage connections to DMCs to unlock their products in KOOB.

Why connect to a DMC?

By connecting to a DMC, you unlock:

✅ Hotels → View real-time availability and make direct bookings
✅ Experiences → Book activities, programs, and extras
✅ Trips → Use and customize prebuilt itineraries in the Trip Designer

📌 Without a connection, you can only view Showcase DMC products, which are not bookable.

Requesting a connection to a DMC

From the DMCs menu (Recommended)

Go to the "DMCs" menu in KOOB

Browse the list of available DMCs, you can use the search bar at the top.

Click a DMC website link to view their information
Select the product types you need access to:

Product Type	What you unlock
Hotels	Hotel bookings
Experiences	Activities, programs, and extras
Trips	Prebuilt trip templates in KOOB

Click “Request Connection”

The DMC will review your request
You’ll receive an email notification once it’s approved or denied

📌 Note: You can choose one or multiple product types per DMC.

From the Showcase Catalog

Even without a connection, you can preview some products in Showcase Mode. To request access:

Go to “Hotels” or “Experiences”

Browse and click on a Showcase product

Click “Request Connection” on the page or thumbnail

Alternatively, request from the Map View using the banners

📌 Tip: Look for the “Request Connection” banner to know when a product is locked but available through a connection.

Checking connection status

You can track your request in the DMCs section of KOOB.

Status symbols & meaning

Product Type	Color Code	Meaning
Hotels	🟡 Yellow = Pending	Awaiting approval
Experiences	🟢 Green = Approved	You have access
Trips	🔴 Red = Denied	Access denied

📌 Example:

If “Easia Travel Vietnam” shows 🟢 for Hotels, Experiences, Trips, you’re fully connected.
If “Pure! Chile” shows 🔴 for Hotels, your access was denied.

Tracking connection requests

Status	Meaning	Next Steps
🟡 Pending	Awaiting DMC approval	Wait or follow up with DMC
🟢 Approved	Access granted to the DMC's content	Start booking
🔴 Denied	Access refused	Cannot book; may try again later

What happens after approval?

✅ You’ll receive a confirmation email

✅ You’ll unlock full access to Hotels, Experiences, or Trips (as selected)
✅ You can now browse and book the DMC’s content from your KOOB dashboard

📌 Important: If prices are not visible after approval, the DMC might need to finalize distribution settings (e.g. margins or allotments).

If your request is denied

❌ The DMC may not be ready to work with your organization
❌ You cannot book their products unless they change their decision later
❌ You can still view Showcase products (non-bookable)

📌 Tip: You may contact the DMC directly to request reconsideration or ask for clarification.

TUTORIAL VIDEOS

Takeaways

✅ Request a connection via the DMC menu or Showcase product pages
✅ Choose product types you want to access: Hotels, Experiences, Trips
✅ Monitor your connection status via icons (🟢 approved, 🟡 pending, 🔴 denied)
✅ Get notified by email once your request is approved
✅ Start booking once the DMC validates your connection and configures distribution

FAQ

Q: How long does it take for a DMC to approve my request?
⏳ It varies—some approve instantly, others may take a few days.

Q: Can I connect to multiple DMCs at the same time?
✅ Yes! Send as many requests as needed and book once approved.

Q: What if a DMC removes my access after approval?
🔴 You will lose access to their products. Contact the DMC directly for clarification.

Q: Will I get notified when my request is approved?
📧 Yes, you will receive an email confirmation from KOOB.

📌 Need help? Visit the KOOB Knowledge Base or contact KOOB Support 🚀