How to edit or update a confirmed trip?

✅ Edit the content of a confirmed trip without restarting from scratch
✅ Rebook services automatically (hotels, experiences, options)
✅ Track version history and canceled bookings transparently
✅ Notify the TO and maintain smooth collaboration via chat
✅ Ensure full consistency between itinerary, booking, and communication

🚀 Objective: Empower DMCs to efficiently update and rebook confirmed trips while maintaining clarity and coordination with their TO partners.

 

📂 Accessing a confirmed trip

When a TO confirms a trip, KOOB automatically notifies the assigned DMC:

• 🔔 You receive a KOOB notification

• Go to Trip Designer > My Clients’ Trips

• Use the filters to search by:

  • Trip name

  • TO name

  • Country or destination

  • Market

  • Segment

• Click the arrow icon to open the trip details

 

• Click 🟠 Update Trip in the top-right corner to begin editing

 

🛠️ What can be edited?

Once inside the Trip Designer (confirmed trip view), you can modify all aspects of the itinerary.

From the Trip Designer interface, you can:

🗓️ Trip-level changes

Click Update in the banner to modify:

• Departure date

• Number of days (KOOB updates the timeline automatically)

• Number of pax (min and max)

 

 

 

🔁 Modify or replace experiences

• Click the ❌ cross icon in the timeline to remove a program

 

• Click Add Program to replace it with a new experience

 

• Use the 📜 list or 🗺️ map view to search

• Filter by:

  • Theme & Segment

  • Duration

  • Start/End locations

  • Price range

  • Guide / No guide

 

 

Color	Meaning
🟢 Green	Best matches – highly recommended for operational flow
🟠 Orange	Compatible – works, but not optimal (Required options may apply)
🔴 Red	Incompatible – blocked due to time/location conflicts

• Click "Select"

 

• The program has been added to the timeline with the price
• The Total Price "From" has been updated instantly
• Continue to modify as requested by the TO or as you want to match with the needs.

 

 

🛏️ Edit accommodations

Click ❌ to remove an existing hotel

 

• Then click Select Accommodation and the List button to add a new one:

 

• 🔍 Search hotels → KOOB catalog

• Click "Yes Continue" 

 

 

• The Hotel has been added to the timeline with the price
• The Total Price "From" has been updated instantly
• Continue to modify as requested by the TO or as you want to match with the needs.

 

 

⚙️ Modify options

KOOB supports three types of options to customize your trip:

To add or manage options:

• Click “Manage Global Options”

 

• Click "Add option" on the desired option and "Save"

 

 

• To add Day Options, click “Manage Day X Options” in the timeline

 

A pop-up opens to select:

• Available options

• • Quantity (e.g., 2 seats, 4 massages)

 

• Click Save to confirm

 

✅ Finalize and confirm the updated booking

 

• Once you are finished, click on "Update Booking" 

 

• Once you are finished, click on "Update Booking" 
• You arrive on the finale confirmation page

 

📌 Step-by-step booking recap screen (DMC view)

• At the top of the screen, you see:

  • TO name (e.g., KOOB TO)

  • Email and contact information

  • Trip name and reference

  • TO linked to the booking (e.g., KOOB for TO Demo)

 

📅 Experience overview section

• All booked experiences are listed with:

  • Experience name and destination (e.g., The Best of Bangkok)

  • Dates and pax details

  • Total price per experience and price per pax

  • ✅ Included hotel if part of a module

• You can read the cancellation policy by ticking the checkbox for each component.

 

🏨 Accommodation selection

• Below each hotel module (e.g., Hotel The World of Siam Bangkok or Mandarin Chiang Mai), KOOB prompts you to:

  • Click “Choose a room” to select the required room type.

  • ⚠️ If this is not done, a warning banner appears:
    “Please complete the room selection. You have to select all the rooms before filling guest information.”

 

 

 

 

💡 You must complete all hotel room selections before proceeding with traveler information and final confirmation.

 

⚙️ Recap section (right-hand column)

• Summarizes:

  • All selected hotels and experiences

  • ✅ Total price of the trip

  • Checkbox to confirm cancellation policies for all items

  • Final “Book” button to send bookings to suppliers

 

✅ What the DMC must do before clicking "Book"

• 🔲 Select hotel rooms for each hotel section by clicking “Choose a room”

• 🔲 Review total pricing and components for accuracy
• 🔲 Confirm cancellation conditions by ticking the box
• ✅ Once complete, click "Book" to validate and launch all bookings
  
  
• Click "Go to trip details" to go back to the summary

 

 

🔄 KOOB booking logic: what happens behind the scenes?

When you click Update this Booking, KOOB automatically:

✅ Cancels outdated hotel bookings if dates or room types changed
✅ Reissues new hotel bookings with the updated configuration
✅ Confirms experiences that are unchanged or updated
✅ Adjusts pricing based on updated dates, components, and options
✅ Logs all canceled and new bookings in the Trip Summary

 

🔁 Version tracking

• If you need to recheck the versions, go back to "Update Trip"

 

• Click the 🔄 Version button to access all past versions of the trip:

• See who edited the trip and when

• Compare changes across versions (dates, hotels, programs, options)

• Roll back to a previous version if needed

 

📩 Communicating with the TO

After editing a confirmed trip, use the Trip Conversation tab to:

• Explain changes to the TO

• Highlight key updates (e.g., change in hotel or start date)

• Clarify pricing if the total changed

• Attach updated Travel Diary or documents if needed

 

 

 

VIDEO TUTORIAL

 

 

 

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