How to know if a DMC has accepted my connection request?

✅ Get notified by email when your request is accepted
✅ Monitor connection status directly in KOOB
✅ Unlock booking access once approved

🚀 Objective: Easily identify whether your connection request to a DMC has been approved, denied, or is still pending.

📌 Why is this important?

✅ Access full pricing, availability, and booking features for Hotels, Experiences, and Trips
✅ Stay informed with real-time updates
✅ Manage multiple connection requests across different DMCs

Email notification upon approval

Once a DMC accepts your request, KOOB will send you an automated confirmation email.

📧 Email Subject:
[KOOB] Your connection request to [DMC Name] has been accepted!

📌 Email includes:

The DMC name that approved your request
The product types now available (Hotels, Experiences, Trips)
A direct link to your KOOB dashboard

✅ Next Step: Click the link in the email and start browsing and booking the DMC’s products.

Checking connection status in KOOB

You can also check the request status anytime from your KOOB account.

Steps:

Go to “DMCs” from the left menu

Search for the DMC you sent a request to

Look at the color-coded icons to check your status:

Type	Status	Color
Hotels	Hotel access	🟡 Pending / 🟢 Approved / 🔴 Denied
Experiences	Activities, extras	🟡 Pending / 🟢 Approved / 🔴 Denied
Trips	Trip templates	🟡 Pending / 🟢 Approved / 🔴 Denied

What happens after approval?

✅ You’ll receive an email notification

✅ The DMC’s products will appear in your Hotels, Experiences, or Trips catalog
✅ You’ll be able to view pricing, availability, and make bookings

📌 Important: If prices are not visible, the DMC might still be finalizing their distribution setup (e.g., margins, allotments). You may contact them directly.

If your request is denied

❌ You will receive a notification per mail

❌ You will see a 🔴 red status icon in the DMCs section

❌ You will not be able to book or access pricing for that DMC
❌ You can contact the DMC if you wish to request reconsideration

📌 Tip: Even when denied, you can still view Showcase products (non-bookable previews).

Takeaways

✅ Get notified by email when a DMC accepts your connection request
✅ Track your request status directly in the “DMCs” section of KOOB
✅ Check color-coded icons (🟢 approved, 🟡 pending, 🔴 denied) to monitor each product type
✅ Start booking as soon as the connection is approved and distribution is configured
✅ Follow up with the DMC if your request is denied or prices are missing

FAQ

Q: How long does it take for a DMC to approve my request?
⏳ It depends on the DMC. Some approve instantly, others may take a few days.

Q: Can I connect to multiple DMCs at once?
✅ Yes, you can send multiple requests and access all approved DMCs.

Q: What if a DMC removes my access after approval?
🔴 You will lose access to rates and bookings. Contact the DMC to understand why.

Q: Will I get notified when my request is approved?
📧 Yes! KOOB sends a confirmation email once your connection is accepted.

📌 Need help? Visit the KOOB Knowledge Base or contact KOOB Support 🚀