Why do I sometimes get no live inventory results in KOOB?
When searching for hotel availability on KOOB using Live Inventory (Channel Manager NET or BAR), you may occasionally receive no results. This can be due to various connectivity, system, or rate configuration issues between KOOB and the hotel’s channel manager. Understanding these reasons will help you troubleshoot the issue and adjust your search criteria for better availability.
With KOOB Live Inventory, you can:
✅ Access real-time availability from connected hotels.
✅ Ensure that the hotel's channel manager is correctly pushing inventory.
✅ Identify and resolve missing availability issues.
✅ Adjust search criteria for better results.
🚀 Objective: Learn why live inventory may not appear and how to troubleshoot the issue effectively.
Possible reasons for no live inventory results
Several key factors can cause a lack of availability when searching for Live Inventory in KOOB. Below are the most common reasons and their solutions.
The hotel is not sending availability for the selected dates
- If the hotel is connected via a channel manager, it might not be pushing availability for your requested dates.
- Some hotels only push inventory for specific periods, meaning availability may be missing for certain date ranges.
✅ Solution:
- Try searching for alternative dates to check if availability exists for other periods.
- Contact KOOB to verify if the hotel’s channel manager is correctly sending data.
The hotel has pushed fewer rooms than requested
- If you search for 3 rooms, but the hotel only pushed 2 available rooms, no results will appear.
- The system requires all requested rooms to be available simultaneously to display the results and to confirm a booking.
✅ Solution:
- Reduce the number of rooms in your search and retry.
- Contact KOOB to request the hotel to increase its available inventory via the channel manager.
Minimum stay restriction applies
- Some hotels enforce minimum stay restrictions, meaning a booking must meet a required number of nights to be valid.
- If your search duration is shorter than the required minimum, no results will appear.
✅ Solution:
- Adjust your search duration to meet or exceed the minimum stay requirement.
- Contact KOOB to verify if a minimum stay is set up by the hotel in those dates.
Contract validity & blackout dates
- The selected hotel may have:
- Blackout dates, meaning the hotel does not allow bookings during specific periods.
- Availabilities that do not cover the selected booking period.
✅ Solution:
- Try searching for alternative dates to check if availability exists for other periods.
- Contact KOOB to verify if a black out date is set up by the hotel in those dates.
Rate restrictions
- Some hotels impose restrictions on their rates, such as:
- Advance booking requirements (e.g., must be booked X days in advance).
- Market restrictions, where rates are only available to specific countries or regions.
✅ Solution:
- Adjust your search criteria to match the rate conditions.
- Contact KOOB to verify if the hotel contract has market limitations on certain rates.
The hotel’s channel manager is experiencing technical issues
- The hotel’s channel manager may be experiencing sync failures or delays in pushing availability.
- If the connection between KOOB and the hotel’s system is disrupted, no results will appear.
✅ Solution:
- Wait a few minutes and retry your search.
- Try searching for alternative dates to check if availability exists for other periods.
- Try searching for alternative hotels to check if availability exists.
- If the issue persists, contact KOOB support to check for connectivity issues with the hotel’s channel manager.
How to troubleshoot and adjust your search ?
If you receive no live inventory results, follow these steps to troubleshoot:
Check alternative dates & minimum stay requirements
- Try adjusting your search dates to see if availability appears.
- If the hotel has a minimum stay restriction, modify your stay duration accordingly.
Reduce the number of requested rooms
- If no results appear, try searching for fewer rooms to check if partial availability exists.
💡 Example: If searching for 4 rooms returns no availability, try searching for 2 rooms.
Verify your market access rights / hotel visibility
- Some hotels restrict availability to specific countries or regions.
- Ensure that your account has access to the hotel’s contracted rates and live inventory pricing.
- Check if the "Connected to Channel Manager" toggle is activated on the hotel thumbnail in the catalog.
Contact KOOB support or the hotel directly
If all troubleshooting steps fail, reach out to:
- KOOB support for technical issues related to connectivity or rate mapping.
- The hotel to confirm availability and contract conditions.
Key Takeaways
✅ Understand why live inventory results may be missing.
✅ Adjust search criteria based on minimum stay, date range, and room count.
✅ Check blackout dates and rate restrictions for specific hotels.
✅ Reduce requested room count to test for partial availability.
✅ Contact KOOB support if there are technical issues with rate mapping or channel manager sync.
FAQ
Q: Why do I see availability for some hotels but not others?
✅ Each hotel has different contract settings, rate restrictions, and connectivity configurations. Availability may vary based on these factors.
Q: Can I manually request availability for dates that show no results?
✅ No. Live Inventory availability is controlled by the hotel's channel manager. However, you can contact the hotel to verify if inventory can be updated.
Q: How often is live inventory updated?
✅ KOOB retrieves live inventory in real-time, but updates depend on the hotel’s channel manager sync frequency.
Q: What if my search includes more rooms than the hotel has available?
✅ If the hotel has only 3 rooms available, but your search is for 4 rooms, the system will return no results. Try searching for fewer rooms.
Related Articles
- Why do I sometimes get no live inventory results in KOOB?
- Why do I sometimes see a difference between KOOB rates and hotel website rates?
- What types of hotels should I connect via Live Inventory?