How to access the details of a hotel?

✅ Access full hotel descriptions, style, and DMC provider
✅ Review amenities, sustainability initiatives, and services
✅ Understand contracting terms: allotments, overbooking, amendments
✅ Explore photo galleries, interactive maps, and location descriptions
✅ Identify business and event facilities

🚀 Objective: Help TOs explore hotel factsheets in KOOB to make informed and confident booking decisions.

Accessing the hotel details page

Go to “Hotels” in the KOOB left-hand menu

Search by hotel name, region, or destination using filters or the search bar

Click the hotel thumbnail to open the full factsheet

📌 If you're not yet connected to the DMC, you'll only see a limited Showcase version (without rates or booking access).

Key Information on the Hotel details page

Each hotel factsheet is divided into multiple sections:

🖼 Photo Gallery

"Show All Pictures" → Click to browse high-resolution images of rooms, facilities, restaurants, and the hotel surroundings.

🏨 Hotel Overview

Hotel Name → Official name of the property.
Star Rating → Official star ranking (e.g., "Hotel The World of Siam Bangkok ⭐⭐⭐⭐")
Hotel Typology→ Couples, Groups, Family....
Hotel Description → A detailed overview of hotel services, unique experiences, and history.

🏨 Hotel Style

Hotel Style → Urban, Guesthouse, Resort...

Contracting conditions

Hotel Promise (Engagements. ) → Unique selling points (e.g., "Luxury beachfront resort with award-winning dining").

📍 Location & Interactive Map

Location

Interactive Map → Displays the exact location of the hotel, nearby landmarks, and transport options.

🛎 Services & Facilities

Hotels available services, including:

🎭 Entertainment → Live shows, karaoke, game rooms.
🎟️ Events → Conference rooms, wedding halls.
🌳 Outdoor Areas → Gardens, terraces, beachfronts.
🏊 Swimming Pool → Infinity pool, kids’ pool, heated pool.
💆 Wellness → Spa, sauna, gym, beauty treatments.

📌 Tip: Click the message icon next to a facility to add details (e.g., spa opening hours, pool rules).

🌱 Sustainability Commitments

Many hotels offer eco-friendly initiatives, including:

🌞 Energy Efficiency → Solar panels, LED lighting.
🌱 Eco-Certified Materials → Recycled furniture, organic bedding.
♻️ Waste Management → Plastic-free policies, recycling programs.
...

🍽 Restaurants & Dining Options

Children’s Menu
Breakfast Buffet / Express Breakfast
Brunch, Lunch, Dinner Options
Room Service Availability (24/7 or limited)
Special Dietary Menus (Vegan, Gluten-Free)
À La Carte vs Buffet

📌 Example of Restaurant Facilities:
✔ Cloud Pool Bar → Afternoon tea, snack bar, outdoor terrace.
✔ Green Chili Restaurant → Fine dining, starred restaurant, all-inclusive options.
✔ 24-hour Room Service → Available for guests requiring flexible meal times.

🏢 Meeting Rooms & Business Facilities

Hotels with corporate event spaces offer:

Conference Rooms (capacity, equipment)
Coworking Spaces
Business Centers (Printing, Fax, Wi-Fi)
Private Event Spaces

📌 Example:
"CM Suite - Fully air-conditioned, with free Wi-Fi, modular space, and a private meeting area."

Changing the display language in KOOB

KOOB allows Tour Operators to change the interface language for easier navigation.

Steps to change the display language:

Locate the Language Selector in the top-right corner of the page.
Click on the language selector dropdown
Choose your preferred language (EN, FR, ES, etc.)

The interface will update automatically

💡 Use this feature if you're working with multilingual teams or want to navigate KOOB in your native language.

VIDEO TUTORIAL

Takeaways

✅ Click on any hotel card to access its full details page
✅ Review style, services, meals, and contracting conditions before booking
✅ Use the interactive map and image gallery to visualize the experience
✅ Check sustainability & restaurant info for specific client requests
✅ Explore business services for MICE or corporate needs

FAQ

Q: Why can’t I see prices for a hotel?
❌ You need to request a connection with the DMC managing the hotel.

Q: Can I see cancellation policies for a hotel?
📜 Yes — check the Contracting Conditions section.

Q: Where can I check hotel sustainability commitments?
🌱 Look under the "Sustainability Commitments" section of the hotel factsheet.

Q: How do I know if a hotel has business facilities?
🏢 Refer to the Meeting Rooms section.

Q: Can I book a hotel directly from the details page?
✅ Yes — if you're connected to the DMC, you'll see a Book or Request Booking button.

📌 Need help? Visit the KOOB Knowledge Base or contact KOOB Support 🚀