✅ View available promotions directly in the hotel search results
✅ Identify mandatory and optional supplements before confirming a booking
✅ Track applied promotions and extras in the Client Folder and Booking Details
🚀 Objective: Ensure full transparency on pricing, promotions, and additional charges to optimize hotel bookings efficiently.
Identifying promotions & supplements in the hotel search results
When browsing the Hotel Marketplace, you can spot key booking advantages at a glance.
Where to find them?
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On the hotel thumbnail:
🏷️ Green tag → Promotions (e.g., discounts, free nights, special offers)
Green lightning bolt → Instant availability (Confirmation)
📌 Supplement info → Displayed upfront for transparency
📌 Example:
A hotel offers a Stay 4 Nights, Pay 3 deal. You’ll see the 🏷️ green tag directly on the hotel card before opening its details.
💡 Tip: If a hotel has mandatory or optional extras, this is displayed even before you click into the hotel page.
Viewing promotions & supplements when selecting a room
Once you click into a hotel, the Hotel Details Page lists all room types with associated pricing and extras.
Where to find them?
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In the room list:
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Purple tags highlight available promotions.
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Meal plans are clearly labeled (e.g., Room Only, Breakfast Included).
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Mandatory supplements are already included in the total price.
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Optional extras can be selected manually (e.g., early check-in).
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📌 Examples:
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A 10% Early Bird discount is automatically applied if conditions are met.
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A Christmas Gala Dinner may appear as a required charge on Dec 24 stays.
- A Early check in is available as an optional supplement
💡 Tip: KOOB displays all eligible promotions. You can often select the most advantageous option depending on the stay dates or length.
Reviewing promotions & supplements in the booking summary
Before confirming, KOOB shows a full breakdown in the final booking recap screen.
What’s included?
✅ Automatically applied promotions (e.g., discounts, free nights)
✅ Mandatory supplements (e.g., seasonal dinners, peak charges)
✅ Optional extras (e.g., spa services, guided excursions)
📌 Tip: Always review the cancellation policy — some promotions are non-refundable or have stricter terms.
💡 Tip: Use this summary to confirm what’s included in the price and manage customer expectations accurately.
Tracking promotions & supplements in the Client Folder
All applied offers and extras are saved in the Client Folder after booking.
Where to find them?
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Go to Client Folders in the KOOB menu
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Locate and open the relevant folder
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Under Hotels, find the booking
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Click the pencil symbol ✏️ to open Booking Details
You’ll see:
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📌 Applied promotions (e.g., Stay 3 Pay 2, Early Bird Discounts)
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📌 Mandatory supplements already included in the price
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📌 Optional extras added during the booking
📌 Example:
A TO books a Stay 3 Nights, Get 1 Free deal. It appears under the hotel booking inside the Client Folder for reference or communication.
💡 Tip: These records help clarify the final price with your customer or partner and avoid misunderstandings.
Key benefits of KOOB’s promotions & supplements system
✔ Full transparency – No hidden fees, everything is shown clearly
✔ Automated logic – Promotions apply automatically when eligible
✔ Customizable extras – Let you tailor each trip to client preferences
✔ Centralized tracking – All add-ons visible in the Client Folder
✔ Clear pricing – Includes all mandatory costs upfront
📌 Example:
By having supplements listed before and after booking, a TO can avoid billing surprises and communicate exact costs with the client immediately.
Takeaways
✅ Promotions are shown clearly in the hotel list and applied automatically
✅ Mandatory supplements are included upfront for full price visibility
✅ Optional extras can be added manually during booking
✅ All extras and promotions are saved in the Client Folder for reference
✅ Always check the summary and cancellation policy before confirming
FAQ
How do I know if a hotel includes mandatory supplements?
📋 They are displayed upfront on the hotel card and detailed on the room list page before booking.
Can I choose which promotion to apply?
🎯 Yes! When multiple promotions are available, KOOB lets you select the one that best fits the booking.
Where can I see applied discounts after booking?
📂 Go to the Client Folder and open the booking details — all promotions and supplements will be listed there.
What if a client asks why the price increased during festive periods?
🎄 Check the supplements section for mandatory seasonal extras (e.g., Christmas dinner) included in the final price.
Related articles
- How to book Hotels on KOOB ?
- What do the different hotel booking statuses mean (confirmed, on request, refused, etc.)?
- How to link a hotel booking to a Client Folder?
- How to navigate the Hotel Catalog?
- How to access the details of a hotel?
- How to modify a hotel booking as a TO?
- How to cancel a Hotel booking?
For further assistance, visit the KOOB Knowledge Base or reach out to KOOB Support 🚀