What are the different types of Experiences in KOOB?
KOOB provides four clearly defined types of experiences to help Tour Operators (TOs) efficiently build personalized itineraries. From helpful extras to comprehensive multi-day programs, each type serves specific travel needs, simplifying the booking process.
✅ Extras 🧳 – Additional services enhancing existing bookings
✅ Transfers 🚗 – Point-to-point transportation services
✅ Activities 🎟️ – Individual short-duration experiences
✅ Programs 📅 – Complete multi-day itineraries with multiple services
🚀 Objective: Clearly identify KOOB’s experience types to streamline itinerary creation and enhance client satisfaction.
🧳 Extras – Add-On Services
Definition:
Extras are additional services that complement another experience (Program, Activity, or Transfer). They cannot be booked alone.
Typical examples:
✔️ 👩💼 Private tour guides
✔️ 📶 Wi-Fi routers or local SIM cards
✔️ 🤝 Personalized airport welcome
✔️ 📄 Visa processing assistance
✔️ 🎟️ Attraction entry tickets
💡 How it works in KOOB:
Extras must be added to an existing booking. They're selectable during checkout or added globally or per itinerary day.
📌 Example:
Clients booking a city tour might add a private guide or Wi-Fi router for convenience.
🚗 Transfers – Transportation Services
Definition:
Transfers are transportation services moving clients from one location to another. They’re bookable independently or integrated into activities and programs.
Common types:
✔️ 🚖 Private car or shuttle transfers
✔️ 🚆 Inter-city trains or flights
✔️ 🚤 Ferry or boat transfers
💡 How it works in KOOB:
Transfers can be booked independently or linked to other experiences directly within the catalog.
📌 Example:
Private car transfer from Bangkok Airport to a hotel or a speedboat transfer between Bali and Gili Islands.
🎟️ Activities – Standalone Experiences
Definition:
Activities are individual, short-duration experiences such as guided tours, or special events. They do not typically require overnight stays.
Typical examples:
✔️ 🍳 Half-day cooking class in Thailand
✔️ 🌅 Evening desert safari in Dubai
✔️ 🚶♂️ Guided walking tour in Rome
💡 How it works in KOOB:
Activities can be booked individually, with clear pricing, duration, and availability.
📌 Example:
A guided bicycle tour around Amsterdam booked independently by a family.
📅 Programs – Multi-Day Itineraries
Definition:
Programs offer complete travel itineraries including multiple services over several days. Typically, they include accommodations, guided activities, transfers, and optional extras.
Common inclusions:
✔️ 🏨 Accommodations
✔️ 🚶 Guided activities
✔️ 🚌 Transfers between destinations
✔️ 🧳 Optional additional services
💡 How it works in KOOB:
Programs are pre-built and fully bookable packages, customizable by adding optional activities, transfers, and extras.
📌 Example:
A 10-day Vietnam Discovery itinerary featuring hotels, guided tours, and internal transportation.
Quick Comparison Table 📌
| Experience Type | Duration ⏳ | Standalone Booking ✅ | Accommodation 🏨 | Bookable Alone? |
|---|---|---|---|---|
| 🧳 Extras | Varies | ❌ No | ❌ No | ❌ No |
| 🚗 Transfers | Varies | ✅ Yes | ❌ No | ✅ Yes |
| 🎟️ Activities | Minutes to Half-day | ✅ Yes | ❌ No | ✅ Yes |
| 📅 Programs | 1 day or more | ✅ Yes | ✅ Usually yes | ✅ Yes |
Additional Information and Recommendations 📋
-
🧳 Extras: Always confirm extras at the time of booking to ensure availability.
-
🚗 Transfers: Use transfers to simplify client logistics. Prioritize private transfers for premium travelers.
-
🎟️ Activities: Ideal for clients with limited time or specific interests, easily added to existing itineraries.
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📅 Programs: Best for clients looking for complete, stress-free travel experiences. Fully customizable with additional services.
Takeaways
✅ Clearly distinguish between Extras, Transfers, Activities, and Programs
✅ Use Extras 🧳 to enhance main bookings
✅ Transfers 🚗 optimize client travel logistics
✅ Activities 🎟️ offer flexible, standalone experiences
✅ Programs 📅 provide complete travel packages
FAQ
Q: Can Extras be booked alone?
❌ No, Extras must always accompany a Program, Activity, or Transfer.
Q: Are Transfers always bookable independently?
✅ Yes, Transfers can be standalone or integrated into other bookings.
Q: Do Programs always include accommodation?
✅ Usually yes, though always confirm details in the itinerary.
Q: How long does a typical Activity last?
✅ Typically from minutes up to half a day, without overnight requirements.
Q: Can I add Transfers directly into Activities or Programs?
✅ Yes, Transfers are easily integrated into Programs and Activities.
Related articles
- How to connect to a DMC through KOOB?
- How to add an experience booking to a client folder?
- How to use the messaging system for hotels and experiences?
- How to track the most booked hotels and experiences?
- How to analyze customer behavior and repeat clients?
📌 Need help? Visit the KOOB Knowledge Base or contact KOOB Support 🚀