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How to complete the "Hotel Information" section in a KOOB factsheet ?

Managing hotel information in KOOB ensures accurate bookings, better visibility, and improved collaboration with Tour Operators (TOs). By adding detailed hotel data, DMCs can optimize searchability, increase conversions, and provide TOs with essential insights for seamless booking management.

✅ Add new hotels and manage their details
✅ Update key hotel information, including contact details and sustainability efforts
✅ Upload hotel images to enhance visibility
✅ Provide accurate service and facility descriptions
✅ Ensure hotels are correctly classified by type, location, and amenities

🚀 Objective: Learn how to add, update, and manage hotel profiles in KOOB to maximize bookings and visibility.

 

Adding a new hotel to KOOB

To add a new hotel:

  • Go to the Hotel Catalog in KOOB.
  • Click "Add Hotel" (top right).

  • Select "Create New Hotel" under Hotel not listed in the database.

  • Enter the main hotel details in the pop-up window.

  • Click "Create Hotel" to finalize.

📌 Note: The more complete the hotel profile, the easier it is for TOs to find and book the property.

 

Main information section

Picture banner

  • Click "Import Image" to upload a high-quality banner.
  • Toggle "Share TO/TA name with the hotel" to control whether TOs' names appear on hotel bookings.

Hotel details

  • Hotel Name: Official name of the property.
  • City & Region: Defines the location (e.g., Bangkok, Thailand).
  • Address: The complete address for precise geolocation.

✅ Tip: Ensure hotel names and locations are correct to avoid confusion in search results.

Hotel contact information

  • Primary Contact: Enter the first and last name of the booking manager.
  • Phone Number: Add the main hotel contact number.
  • Email: Specify the hotel’s official booking email.
  • Email CC: Click "+CC" to add extra recipients.

💡 Tip: Keep contact details updated to ensure smooth communication with hotels.

 

General information section

This section allows you to add extra descriptions to enhance the hotel factsheet.

How to add information:

  • Click “New” to add a new text field.
  • Choose from predefined options or create a custom entry:
    • Hotel Promise → Unique selling points (e.g., "Luxury beachfront resort with award-winning dining").
    • Location → Additional details about the hotel’s surroundings.
    • Description → A detailed overview of hotel services, unique experiences, and history.
    • Number of Floors → Total number of hotel floors.
    • Access → Accessibility information for guests (e.g., wheelchair access, lift availability).
    • Opening Time → Seasonal or year-round availability.



✅ Tip: The more detailed and engaging the description, the higher the chance of attracting TO bookings.

 

Additional hotel information

 

Hotel capacity and pricing

  • Total Number of Rooms → Defines hotel capacity.
  • Price Level → Choose between Medium, High, or Luxury to help TOs gauge pricing.

Hotel IDs (for connectivity)

  • DMC Internal Reference : 
  • KOOB ID (internal unique ID).
  • GIATA ID, Koedia ID, Rakuten ID (for live connectivity integrations).

Location & currency

  • Latitude & Longitude → Ensures accurate placement on maps.
  • Currency → Define the hotel’s pricing currency (e.g., THB).

Hotel classification

  • Star Rating → Official star ranking (e.g., 3-star, 4-star, etc.).
  • Typology → Define hotel specialization, such as:
    • MICE (Meetings & Events)
    • Family-Oriented
    • Solo Travelers
    • Corporate Business
    • LGBTQ+ Friendly
  • Style → Urban, Resort, Boutique, etc.
  • Location Type → City Center, Beachfront, etc.

Sustainable level

  • Level engagement : the hotel's level of commitment to sustainability

  • Accreditations : hotel labels/certifications

💡 Tip: Accurately categorizing hotels ensures better searchability for TOs.

 

Services & facilities section

Hotels should list available services, including:

  • 🎭 Entertainment → Live shows, karaoke, game rooms.
  • 🎟️ Events → Conference rooms, wedding halls.
  • 🌳 Outdoor Areas → Gardens, terraces, beachfronts.
  • 🏊 Swimming Pool → Infinity pool, kids’ pool, heated pool.
  • 💆 Wellness → Spa, sauna, gym, beauty treatments.

✅ Tip: Click the message icon next to a facility to add details (e.g., spa opening hours, pool rules).

 

Internal information (for DMC use only)

  • Internal Notes → Add private details visible only to DMC users.
  • Hotel-Specific Conditions → Define specific sales conditions or partner agreements.

  • Click “Save” .

📌 Note: This section is hidden from TOs but helps streamline DMC operations.

 

Sustainable commitments

Hotels with strong sustainability efforts attract more bookings. List and detail eco-friendly initiatives such as:

  • 🌞 Energy Efficiency → Solar panels, LED lighting.
  • 🌱 Eco-Certified Materials → Recycled furniture, organic bedding.
  • ♻️ Waste Management → Plastic-free policies, recycling programs.
  • Click “Save” 

 

💡 Tip: Hotels with sustainability initiatives are highlighted in search results and the hotel factsheet.

 

Gallery (photo upload section)

  • Showcase the property with high-quality images:
    📸 Exterior views
    🏨 Rooms & suites
    🍽️ Restaurants & dining areas
    🏊 Pool, spa, and wellness facilities

  • How to upload images:
    • Drag and drop images into the upload box.
    • Click "Import from Device" to manually select files.
    • Click the Pencil Icon to rename an image or the Bin Icon to delete it.

💡 Tip: Add at least 3 high-quality images to optimize the factsheet on the TO side.

 

Adding multiple languages

To add translations for a hotel factsheet, follow these steps:

  • Enter and save the hotel details in English first.

 

  • Click on the language flag at the top right and select the desired language to switch input mode.

 

Edit translatable sections, including:

  • General Information → Hotel description & unique selling points.


✅ Example Translation:
EN: "This luxury beachfront hotel offers breathtaking ocean views and world-class hospitality."
FR: "Cet hôtel de luxe en bord de mer offre une vue imprenable sur l'océan et un service d’hospitalité de classe internationale."

 

  •  Sustainable Commitments → Durability-related details.


  • Information for Internal Use → Internal notes for DMC operations.

 

🌍 Automatic Translations: Some structured fields are automatically translated by KOOB.

  • Services & Facilities

 

  • Hotel typology, location, styles

📌 Reminder:

  • If a translation is incomplete or missing, KOOB will default to English for that section.
  • English remains the default language, but additional translations help attract TOs from different markets.

📌 Note: Internal-use information does not always require translation, as it is mainly for DMC operations.


    Takeaways

    ✅ Easily add new hotels to KOOB by entering key details, contact information, and location.
    ✅ Ensure complete and accurate hotel profiles to improve visibility and searchability.
    ✅ Categorize hotels correctly by type, style, and sustainability efforts.
    ✅ Upload high-quality images and detailed descriptions to enhance hotel appeal.
    ✅ Manage services and facilities efficiently to provide TOs with essential booking information.

     

    FAQ

    Q: Can I edit a hotel’s information after adding it?
    ✅ Yes! You can modify hotel details at any time by opening the Hotel Factsheet and updating the necessary fields.

    Q: Can I upload multiple images for a hotel?
    ✅ Yes! You can upload multiple high-quality images to showcase different areas of the hotel, such as rooms, restaurants, and pools.

    Q: What happens if I don’t complete all hotel details?
    ⚠️ An incomplete hotel profile may have reduced visibility in the KOOB Marketplace, making it harder for TOs to find and book it.

    Q: Can I assign different hotel categories, like MICE or Family-Oriented?
    ✅ Yes! You can define Typology, Style, and Location Type to properly categorize the hotel for TO searches. 

     

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    📌 Need help? Visit the KOOB Knowledge Base or contact KOOB Support for assistance. 🚀