How to navigate the Experiences Catalog?

✅ Browse available experiences from connected DMCs
✅ View experiences requiring connection requests
✅ Use advanced filters for precise searches
✅ Switch between List and Map Views
✅ Instantly check pricing, and availability

🚀 Objective: Master navigation of the Experiences Catalog to swiftly select the best experiences that perfectly align with your client's preferences and itineraries.

Accessing the Experiences Catalog 📖

To open and browse experiences:

Click "Experiences" in the left-hand menu.

Explore available experiences listed, clearly showing:

Experiences from connected DMCs.

Experiences from DMCs requiring a connection request.

📌 Without a connection, you can only view Showcase DMC products, which are not bookable.

Understanding experience thumbnails & Key information 📌

Experience thumbnails offer at-a-glance information:

🔍 Thumbnail picture
💡 Themes: Hiking, Culture, Wellness, etc.
🧩 Segments: SIC (Shared), FIT (Private), Luxury, Active…
🛎️ Experience Name: Activity or program title.
🏷️ Experience Type (logo) : Transfer, Activity, Program.
🧭 Start and end location : City in, City out.
🕒 Duration : Number of days (Program) or hours (activity, transfer)
🏢 DMC Provider: Company offering the experience.

💡 Tip: Connect to additional DMCs to unlock more experiences :

- How to connect to a DMC through KOOB?

Searching and selecting the right experience

When you're booking an experience from a Client Folder, KOOB makes it easy to search precisely based on your client’s preferences, trip context, and operational needs.

The Marketplace offers a wide range of filters to help you find the perfect match.

Use the search bar to type:
- 🔍 Experience name or keyword → You can search by experience title or keywords like “temple”, “floating market”, “kayaking”, etc.
- 📍 City, region, or country

Refine your results with advanced filters:
- 📅 Month of departure (check-in/check-out range)

- 👥 Number of travelers → Add adult/children breakdown

- 🛏️ Room composition :
  - A pop-up window appears asking you to define the Experience Composition:
    - - Number of travelers
      - Adult/child breakdown
      - Rooming configuration (if applicable)

💡 Tip: For experiences that include accommodation (Programs), this step determines the hotel availability and rates.

- 🧳 Typology: Activities, Transfers, or Programs

- 🔽 Sort results by:
  - Price (low to high / high to low)
  - Promotions first

- 🧭 Start and end location → Filter by starting or ending point of the experience

- 🕒 Duration (min/max days) → Narrow your search to specific trip lengths

- 💡 Themes: Adventure, Culture, Wellness, etc.

- 🧩 Segments: SIC (Shared), FIT (Private), Luxury, Active…

The Client Folder reference and name (e.g., ERPJAMES12 – JAMES FAMILY TRIP) is clearly visible in the search bar.
- This confirms that any booking made will be automatically linked to the correct client folder, reassuring the TO and avoiding mistakes.

Map view vs. list view

KOOB allows you to choose between two viewing modes to enhance your search experience:

🗂️ List View (default): See all results vertically, with thumbnails and tags (Free Sale, Promotions, etc.)

🗺️ Map View: Visualize exactly where experiences take place on the map — ideal for geographic planning

📌 Example: You're organizing a Vietnam trip and want to space out experiences between Hanoi and Hoi An. You switch to Map View to check location clusters and avoid redundant travel.

💡 Tip: Use Map View when booking regionally concentrated experiences to optimize logistics.

Checking experience availability

Each experience has a real-time status indicator:

Enter the Name of the experience, city, region or country
Enter the number of participants
Eventually, select a month for departure (Guaranteed Departures)
Click "See availability" on the thumbnail :

Status	Meaning
🟢 Free Sales	Instantly confirmable
🟠 On Request	DMC validation needed
🔴 Closed	Unavailable for booking
🟣 Pre-Confirmed	Guaranteed departures information

Select the desired departure date. KOOB will automatically select the duration corresponding to the activity to help you.
Click on ‘Continue’.

📌 Example: The “Best of Bangkok” is marked as 🟢 Free Sales, so it can be booked instantly.

💡 Prefer Free Sales when booking last-minute or urgent experiences.

VIDEO TUTORIAL

Takeaways

✅ Browse and select from a wide range of experiences offered by connected DMCs
✅ Leverage powerful filters for precise and efficient searching
✅ Instantly identify promotional offers and real-time availability
✅ Switch effortlessly between List View and Map View for optimal planning
✅ Clearly understand experience details from informative thumbnails

FAQ

Q: Can I book an experience if not yet connected to the DMC?
🟠 You must first request and confirm the DMC connection before booking.

Q: Which view is better for geographic logistics planning?
🗺️ Map View is best for visualizing experience locations and optimizing client itineraries.

Q: How can I quickly find promotional experiences?
🏷️ Select "Promotions first" in the sorting filter to view discounted activities instantly.

Q: What if an On Request experience isn’t confirmed by the DMC?
📩 You will receive a notification and may need to choose another experience (according your DMC advices on the Messaging system).

Q: Can multiple experiences be booked within the same client folder?
🟢 Yes, you can easily build a comprehensive itinerary with multiple experiences linked to one Client Folder.

📌 Need help? Visit the KOOB Knowledge Base or contact KOOB Support 🚀