✅ Track declined requests
✅ Understand why access was denied
✅ Adjust your strategy or contact other DMCs
🚀 Objective: Understand what happens when a request is denied and what you can do next to move forward.
📌 Why is this important?
❌ If declined, you cannot book any of the DMC’s products
📧 You receive an email confirmation of the decision
📊 You can track denial status directly in KOOB
Email notification upon decline
If a DMC declines your connection request, KOOB sends you an automated email.
📧 Email Subject:[KOOB] Your connection request to [DMC Name] has been declined.
📌 Email includes:
-
The name of the DMC
-
A reason, if provided by the DMC
✅ Next Step: Review the reason and decide whether to contact the DMC or look for alternatives.
Checking connection status in KOOB
You can track your declined requests directly from your KOOB dashboard.
Steps:
-
Go to the “DMCs” tab
-
Locate the DMC in the list
-
Look at the color-coded status icons:
| Symbol | Product Type | Status | Color |
|---|---|---|---|
 |
Hotels | Denied | 🔴 Red |
 |
Experiences | Denied | 🔴 Red |
 |
Trips | Denied | 🔴 Red |
📌 Tip: Even when denied, you can still see Showcase Hotels & Experiences, but cannot access pricing or booking.
Why would a DMC decline your request?
Here are common reasons a DMC may refuse your request:
| Reason | Explanation |
|---|---|
| ⚠️ Not in target market | The DMC may not work with TOs in your country/region |
| 📉 Capacity limits | The DMC already works with several TOs in that destination |
| 🔐 Private contracts | They only share access with selected or contracted partners |
| 📄 Incomplete profile | Your organization details may be missing or not validated |
What can you do if your request is declined?
📞 Option 1: Contact the DMC directly
If you already work with them or want to open a discussion, reach out by email or phone to clarify their decision.
🔍 Option 2: Connect with other DMCs
Search for similar DMCs in the same destination and send new connection requests in KOOB.
📌 Tip: KOOB offers access to dozens of DMCs worldwide. Use filters to find the best match.
Takeaways
✅ Declined connection requests are clearly flagged with 🔴 icons in the DMC tab
✅ Email notifications inform you when a DMC refuses access
✅ Common reasons include market mismatch, capacity, or private policies
✅ You can still view Showcase products, but without pricing or booking
✅ Contact the DMC or try other partners to keep building your product portfolio
FAQ
Q: Will I be notified if a DMC declines my request?
📧 Yes, you’ll receive an email with the DMC’s name and (if available) the reason.
Q: Why can I still see the DMC’s products after being declined?
📌 Those are Showcase products. You can view descriptions but not prices or make bookings.
Q: Can I connect to another DMC in the same country?
✅ Absolutely. KOOB allows you to connect with multiple DMCs per destination.
Related articles
- How to connect to a DMC through KOOB?
- How to know if a DMC has accepted my connection request?
- How to register and request access to KOOB as a Tour Operator?
- How to restrict user access to certain destinations?
📌 Need help? Visit the KOOB Knowledge Base or contact KOOB Support 🚀