How to add a new program to my catalog ?

✅ Customize programs based on different travel models: FIT, SIC (Guaranteed Departures), or Series (Exclusive Departures for TOs).
✅ Define detailed pricing and availability for different markets, including child rates, min/max pax, and specific departure conditions.
✅ Set compatibility rules and required options to ensure smooth trip planning.
✅ Apply promotions, discounts, and supplements to maximize flexibility.
✅ Translate programs into multiple languages for international reach.

🚀 Objective: Create structured, bookable programs that integrate seamlessly into the KOOB Marketplace, making it easier for TOs to design and sell tailored itineraries.

 

Creating a New program

• Go to the Experiences Catalog in KOOB.

• Click on "Create Experience" and select "Program".

 

• Click Next to proceed.

 

General Information

Define the core details of the Program :

• DMC Reference = Your internal reference
• Name =  The program’s title, which will appear in the marketplace and Trip Designer. 
• Description =  An overview of the itinerary, including key highlights. 
• Country = you need to select a country to be able to select a city
• City = the city where the Program starts
• Region = the region is automatically reported when you select a city
• Starting Point = the city where the Program is started (if the complete program is in the same city, then just rewrite the city)
• Ending point = the city where the Program is ended (also here, if the complete program is in the same city, then just rewrite the city)
• Location extra information = in this area, you can enter all the useful location extra information about the program
• Duration & Duration Unit = the time that the travelers will spend for this program

• Distance = the distance of the program

• Guiding = Select if the program includes a Guide or not. If you select “Yes”, you will be able to select a language.

• Included Services / Excluded Services : in these areas, you can mention the included or excluded services for this program

• Sustainable level : The level of sustainability of this program
• Accreditation : any label or certification
• Other remarks:  In this area, you can mention all the extra information regarding this program

 

• Edit or click Save and Next.

 

 

Translating a program into multiple languages

KOOB allows you to translate programs into different languages to ensure accessibility for international tour operators.

How to translate a program ?

• Save the transfer in English (mandatory).

• Click on the language flag at the top right of the program sheet.

Modify the following sections for the selected language:

• • General Information (Name, Description, Included/Excluded services, etc.)

 

• • Program

 

 

• • Itinerary (Title of the day, Program of the day)

 

 

• • Itinerary summary

 

• • Media (Image descriptions, links)

 

• • Contracting Conditions (Cancellation terms)

• Edit or click Save and Next.

 

Program Configuration

Properly classifying your program ensures it is easily searchable and identifiable on the KOOB Marketplace. The classification settings help Tour Operators (TOs) filter programs based on their specific needs and preferences.

Below are the key attributes that define a program’s classification:

 

Difficulty Level

The difficulty level helps categorize programs based on the physical effort required or the complexity of the itinerary. This is important for TOs looking to target specific travelers, such as families, adventure seekers, or luxury travelers.

You can choose from four predefined levels:

• Beginner → Easy and accessible for all travelers, minimal walking or exertion required.
• Intermediate → Some moderate activities such as short hikes, walking tours, or light adventure elements.
• Advanced → Suitable for experienced travelers, involving longer hikes, treks, or multi-day outdoor activities.
• Expert → Demanding itineraries that require special physical preparation, such as mountaineering or extreme adventure.

📌 Example:

• A guided city tour of Bangkok → Beginner.
• A multi-day trek in the Himalayas → Expert.

 

Segments

The segments define which type of travelers the program is designed for. Different TOs specialize in different segments, so tagging your program correctly ensures it reaches the right buyers.

Choose from the following options:

🔹 FIT (Free Independent Travelers) → For travelers booking custom itineraries, private tours, or tailor-made experiences.
🔹 GIT (Group Inclusive Tours) → For scheduled, pre-arranged group tours with fixed departures.
🔹 Luxury → High-end experiences with premium services, exclusive access, and 5-star accommodations.
🔹 Adventure → Programs featuring trekking, kayaking, wildlife safaris, or off-the-beaten-path experiences.
🔹 Active → Programs that include physical activities such as cycling, hiking, and diving.
🔹 Family → Itineraries with family-friendly accommodations, activities, and experiences suitable for children.
🔹 Wellness → Programs focused on relaxation, yoga retreats, and spa experiences.
🔹 Business & MICE (Meetings, Incentives, Conferences, Exhibitions) → Corporate trips, incentive travel, and business meetings.
🔹 Religious & Pilgrimage → Programs centered around religious sites and faith-based experiences.

📌 Example:

• A backpacking tour of Southeast Asia → FIT & Adventure.
• A guided safari in Kenya with luxury lodges → Luxury & Nature.
• A Christian pilgrimage tour of Israel → Religious & Pilgrimage.
• A corporate retreat in Bali with team-building activities → Business & MICE.

 

Themes

Themes help TOs find specific types of experiences that align with their clients' interests. Each program can be tagged with one or more themes.

Below are the most common themes:

🔹 Cultural → Museums, historical sites, and traditional experiences.
🔹 Gastronomy → Wine tours, cooking classes, food tastings.
🔹 Nature & Wildlife → National parks, safaris, eco-tours.
🔹 Beach & Island → Beach resorts, snorkeling, island hopping.
🔹 Adventure & Outdoor → Trekking, rafting, rock climbing.
🔹 Romantic & Honeymoon → Couples-focused luxury getaways.
🔹 Festivals & Events → Programs centered around annual events, carnivals, or religious festivals.
🔹 Religious & Pilgrimage → Holy sites, temple visits, spiritual retreats.
🔹 Photography & Art → Itineraries designed for creative travelers, including photography workshops.

📌 Example:

• A street food tour in Bangkok → Gastronomy & Cultural.
• A private honeymoon in the Maldives → Romantic & Luxury.
• A Serengeti safari with wildlife photography workshops → Nature & Photography.
• A Diwali festival tour in India → Festivals & Cultural.

 

Highlights

The highlights section allows you to showcase the main selling points of your program. These highlights are displayed prominently on the TO Marketplace, making it easier for TOs to see the program’s key features at a glance.

Best practices for writing highlights:

• Be clear and concise (each highlight should be one line).
• Focus on what makes the program unique.
• Use action-oriented language (e.g., “Discover,” “Explore,” “Experience”).
• Mention exclusive experiences (e.g., private tours, VIP access).

📌 Examples of Effective Highlights:
✅ “Exclusive sunrise tour of Angkor Wat with a private guide.”
✅ “Luxury 5-star safari lodges in the Serengeti with game drives.”
✅ “Authentic Thai cooking class with a local chef in Chiang Mai.”
✅ “Helicopter transfer from Kathmandu to Everest Base Camp.”

📌 Examples of Ineffective Highlights:
❌ “Visit temples.” → Too vague, lacks uniqueness.
❌ “Stay in a hotel.” → Does not specify quality or experience.

 

• Edit or click Save and Next.

 

Structuring the Itinerary

Itinerary - Day-by-Day Breakdown

Setting up a detailed, structured itinerary ensures that Tour Operators (TOs) clearly understand the flow of the program, including daily activities, meals, accommodations, and optional add-ons. Each day must be configured with precision to enhance the booking experience and avoid misunderstandings.

 

Setting up a Day in the Itinerary

For each day of the program, you must fill in the following details:

• Title → The day’s title (e.g., "Arrival & Welcome Dinner in Bangkok").
• Start Location → Where the day’s program begin (city or specific point).
• Starting Time → The estimated start time of the day’s program.
• End Location → Where the day's program conclude.
• Ending Time → The estimated end time of the day’s program.

• Points of Interest (POIs) → Key locations visited during the day.

• • POIs are linked to Google Maps, ensuring precise location display for TOs.

 

• • TOs can see the geographic context of the itinerary, helping them understand travel distances and logistics.

• Experience Selection → You can either:

• • Select existing experiences from KOOB (e.g., guided city tours, cooking classes). The text of the existing Experience will be automatically imported to save time.

 

• • Manually enter a custom daily program description if no pre-registered experience text is imported.

 

Meal Inclusions

For each day, specify which meals are included in the program. The three available meal options are:

🔹 Breakfast
🔹 Lunch
🔹 Dinner

If a meal is included, TOs will see it marked on the itinerary summary. If meals are not included, TOs can arrange them separately or add them as an optional service.

📌 Example:

• Day 2: Breakfast ✅, Lunch ❌, Dinner ✅ (Welcome Dinner)
• Day 3: Breakfast ✅, Lunch ✅, Dinner ❌

 

Included vs. Suggested Options

KOOB allows you to enhance each day's itinerary by adding customizable options.

• Included Options (Mandatory Inclusions)

These are fixed options included by default in the program. The TO cannot remove them, and they are factored into the total price.

📌 Example of Included Options:
✅ Entrance fees to all listed attractions.
✅ Guided tours with licensed guides in English.
✅ Airport pick-up and drop-off transfers.
✅ Domestic flights if required for itinerary continuity.

 

💡 Why Use Included Options?

• • Ensures that key experiences are covered without allowing customization.
  • Reduces miscommunication by preventing TOs from accidentally removing essential components.

📌 Example of Included options on the DAY 1 of the program :

 

• Suggested Options (Customizable add-ons)

Suggested options allow TOs to personalize the program by selecting additional activities or services for a specific day of the itinerary. These are optional and can be added at an extra cost.

📌 Example of Suggested Options:
🔹 Cooking Class in Chiang Mai → ($40 per person).
🔹 Upgrade to Private Car for Transfers → ($25 per trip).
🔹 Sunset Cruise in Halong Bay → ($60 per person).

 

• Primary vs. Secondary options (Cascading options system)

In KOOB, options can be linked together in a cascading hierarchy.

• Primary Options
  • These are the main optional choices a TO can select.
  • If a primary option is selected, secondary options may become available or required.

• Secondary Options
  • These are dependent on a selected primary option.
  • Can be mandatory or optional depending on the program structure.
    
    

📌 Example of Cascading Options:

A TO is booking a 5-day "Best of Thailand" program and has the following choices for the DAY 1:

Primary suggested option: "Free Afternoon in Chinatown"

• If selected, the TO will have two additional secondary options:
  • Secondary Mandatory Option: Chinatown (Walk Option).
  • Secondary Suggested Option: Chinatown (Tuk Tuk tour Option).

 

• Summary of Itinerary customization (Daily options)

Feature	Purpose	TO Flexibility	Impact on Pricing
Included Options	Essential services automatically included	❌ Cannot be removed	✅ Factored into base price
Suggested Options	Additional customizable add-ons	✅ Can be added or ignored	💰 Extra cost per option
Primary Options	Main optional upgrades or experiences	✅ Selectable by TO	💰 Extra cost per option 🔄 May unlock secondary options
Secondary Options	Additional choices linked to a primary option	✅ Can be required or optional	💰 Extra cost per option 🔄 May be factored in depending on settings

 

 

Accommodation Details

Each day can include one of the following accommodation options:

• Hotel → Standard overnight stay at a hotel.
• Night on Board → Used for overnight transport (e.g., night train, cruise).
• No Accommodation → If no overnight stay is included (e.g., a day trip).
• Free Accommodation Choice → TOs can select any hotel from the KOOB marketplace.

If you select Hotel, you must define:

• Main Hotel Name (selected from your KOOB catalog).
• Alternative Hotels (optional, similar standard alternatives and rate INCLUDED in the program).
• Suggested Hotels (optional alternatives, NOT INCLUDED in the program : suggestions).
• Included in the Price? (Yes/No – If No, the hotel will be listed as a suggested/recommended hotel).

📌 Example:

• Main Hotel: World of Siam Bangkok (5-star).
• Alternative Hotels: So-Bangkok, Dream Bangkok (5-star).
• Included?: ✅ Yes (Hotel cost is included in the program for this day).
• Included?: ❌ No (Hotel cost is NOT included in the program for this day).
  
  

 

Day Picture

Add a photo to each day of your itinerary.

It will be included in the programme on the Marketplace TO and Trip Designer side. You will also find them in the ‘Media’ gallery (next section below). 

• Edit or click Save and Next.

 

Adding Media and Links

In this tab, you can upload and manage images that will appear on the KOOB marketplace and Trip Designer.

• Key Image settings

For each program, you can:

🔹 Import Images → Upload multiple images to visually represent the itinerary.
🔹 Rename Images → Give clear and descriptive names (e.g., "Bangkok Grand Palace").
🔹 Define the Thumbnail Image → Select the main image that will be displayed as the program cover on the marketplace.

 

• Photo selection Guidelines

✅ Recommended:

• • Authentic, high-resolution images of key sites in the itinerary.
  • Destination landscapes, cultural landmarks, and real experiences from the program.
  • Images without watermarks or branding to maintain a professional look.

❌ Avoid:

• • Generic stock images that don’t represent the actual experience.
  • Blurry or low-resolution photos.
  • Photos containing logos, text overlays, or promotional banners.

 

• Adding links to your program

The Links tab allows you to add relevant external resources to provide additional information for TOs.

 

• Types of links you can add

🔹 Official websites → Government tourism boards, attraction websites, or travel guides.
🔹 YouTube or video links → Promotional videos showcasing the experience.
🔹 PDF or Digital brochures → Downloadable fact sheets or travel documents.

 

• Managing Links
  • Click on "+ Add a Link" to enter a new resource.
  • Provide a title → Example: "Chiang Mai Elephant Sanctuary Website".
  • Enter the URL → Ensure it is a valid HTTPS link for security.
  • Add multiple links as needed to provide detailed resources.

• Edit or click Save and Next.

 

📌 Example use cases:

✅ Linking to a Museum Website → If your program includes a visit to the Louvre Museum, add a direct link to the museum’s website for TO reference.
✅ Adding a YouTube Video → If you have a promotional video about the tour, include the YouTube link to showcase the experience visually.
✅ Providing a Digital Brochure → If you have a PDF itinerary, upload it so TOs can download and share with their clients.

 

• Why media & links matter ?

Feature	Purpose	Benefits
High-Quality Images	Visual representation of the program	Increases engagement & trust
Thumbnail Selection	Sets the main image for TOs	Helps TOs quickly identify the program
External Links	Provides additional information	Enhances credibility & depth
Video & Brochures	Offers immersive previews	Helps TOs sell the experience better

 

Pricing Setup for programs

Configuring pricing in KOOB is a critical step to ensure your program is accurately costed, properly structured, and correctly displayed to Tour Operators (TOs) on the marketplace.

✅ KOOB allows different program pricing models:

• FIT (Fully Independent Traveler) → Tailor-made, private programs.
• SIC (Seat-in-Coach, Guaranteed Departures) → Shared group departures with a fixed schedule.
• Series (Guaranteed Departures for a Specific TO) → Custom group departures managed exclusively for a TO.

🚀 Objective: Define flexible pricing for different traveler types, departure dates, and market conditions.

Pricing setup for FIT (Private Tours)

FIT pricing is flexible and customizable, allowing the DMC to set pricing based on:
🔹 Number of Travelers → Price can be per person or per group.
🔹 Seasons & Periods → Different rates for high, low, and shoulder seasons.
🔹 Children & Adult Pricing → Different pricing structures for various age groups.
🔹 Availability → Free sales (instant confirmation) or on-request (manual validation).

• Steps to Configure FIT Pricing
  • Select FIT
  • Click on "Add Period" → This defines the date range for pricing.

 

• • Select the days of the week the program is available (e.g., Monday-Friday only).
  • Set the Availability Status:
    • Free Sales → Instant confirmation for TOs.
    • On Request → The TO must wait for the DMC’s confirmation.
    • Stop Sales → This period is unavailable.
      
      

• Define per Pax pricing:
  • YES → Pricing is based on per person, with ranges for different group sizes.
  • NO → Pricing applies to the entire group, regardless of the number of participants.

• Enter the price for adults and children

• • Click "Add adult pax range" to define pricing tiers (e.g., 1-2 pax = $1,000, 3-5 pax = $900).
  • Click "Add children price conditions" to specify pricing for different age groups.
    
    

• Select the currency → The program price is displayed in the organization’s default currency.

📌 Example for FIT Pricing:

Pax Range	Price (USD)
1-2 Pax	$1,000
3-5 Pax	$900
6-10 Pax	$800

 

• Edit or click Save and Next.

 

Pricing Setup for SIC (Guaranteed Departures)

SIC (Seat-in-Coach) programs have fixed departure dates and operate as guaranteed group tours.

🔹 Price per traveler → Unlike FIT, SIC pricing is always per person.
🔹 Minimum & Maximum Pax → Ensures viability and controls group size.
🔹 Guaranteed Departure Threshold → Minimum number of travelers required for departure.
🔹 Allotments & Availability → Limits how many spots can be sold per departure.

• Steps to configure SIC Pricing
  • Select SIC (Guaranteed Departures)
  • Click on "Add Period" → Define the program’s availability.

 

• • Choose departure dates → Unlike FIT, SIC operates on specific departure days. Enter the departure date(s) and the ending date(s) are automatically calculated according the number of days set up in the "General" section of the program.

 

• • Set minimum and maximum pax per booking:
    • Min-Max Pax for departure → Enter the minimum and maximum number of pax bookable by your tour operators for this departure.  E.g., 2-12 travelers per departure.
    • Minimum Pax for Guaranteed departure → Enter the minimum number of pax that guarantees the departure of the trip. When this number is reached, the SIC departure will switch from Pre confirmed to Free Sales status. E.g., Once 4 pax are booked, the tour is confirmed. 
      
      

• Define Pricing: Enter adult and child pricing. 
  • You can enter specific ages for children with the corresponding price

• Select the currency → The program price is displayed in the organization’s default currency.

• Set allotments (number of available seats per departure).
  • Enter the number of available allotments per departure. If the number of pax registered on this departure exceeds the number of allotments entered, then this departure switches to ‘on request’ because the maximum allotment has been reached.

• Define break-even point (for internal cost control).
  
  • For each departure date, you can enter a figure for information purposes, which will be the breakeven (the number of pax from which your departure is profitable).

 

• Availability Management: If the maximum allotment is reached, the tour switches From Free sales to "On Request" mode.
  • Allotments used : this non-editable field allows you to view the number of allotments used on this departure. 
  • Current pax : this non-editable field allows you to view the number of pax confirmed on this departure. 
    
    

• Edit or click Save and Next.

 

📌 Example for SIC Pricing:

Departure Date	Adult Price	Child Price	Min Pax for Departure	Max Allotments
Jan 10, 2025	$1,200	$800	4 Pax	20
Feb 15, 2025	$1,250	$850	4 Pax	15
Mar 20, 2025	$1,150	$750	4 Pax	25

 

 

Pricing Setup for Series departures

Series Departures are guaranteed group departures customized for a specific TO.

🔹 Exclusivity → Only available to the TO it is contracted with.
🔹 Fixed Departure Dates → Cannot be freely chosen like FIT programs.
🔹 Dynamic Pricing → Different prices for adults, children, and group sizes.
🔹 Allotment-based Availability → Ensures a specific number of seats per departure.

 

Steps to configure Series pricing

• Select "Series (guaranteed Departure)
• Click on "Add Period" → Define the validity period.

• Choose fixed departure dates for the series. Enter the departure date(s) and the ending date(s) are automatically calculated according the number of days set up in the "General" section of the program.

• Add adult pax range and prices: allows you to add different prices according to the range. For example from 1-2 = X USD, from 2-4 = X USD...
• Add children price conditions : you can enter specific ages for children with the corresponding price.
  
  
• Select the currency → The program price is displayed in the organization’s default currency.
  
  

• Set minimum and maximum pax per booking:
  • Min-Max Pax for departure → Enter the minimum and maximum number of pax bookable by your tour operators for this departure.  E.g., 2-12 travelers per departure.
  • Minimum Pax for Guaranteed departure → Enter the minimum number of pax that guarantees the departure of the trip. When this number is reached, the Serie departure will switch from Pre confirmed to Free Sales status. E.g., Once 4 pax are booked, the tour is confirmed. 
• Assign departure allotments → Fixed number of available spots. Enter the number of available allotments per departure. If the number of pax registered on this departure exceeds the number of allotments entered, then this departure switches to ‘on request’ because the maximum allotment has been reached.
• Availability Management: If the maximum allotment is reached, the tour switches From Free sales to "On Request" mode.
  • Allotments used : this non-editable field allows you to view the number of allotments used on this departure. 
  • Current pax : this non-editable field allows you to view the number of pax confirmed on this departure. 
• Define break-even point (for internal cost control).
  
  • For each departure date, you can enter a figure for information purposes, which will be the breakeven (the number of pax from which your departure is profitable).

 

• Edit or click Save and Next.

 

Pricing best practices

Feature	Purpose	Benefit
Period-based Pricing	Different rates for seasons	Maximizes revenue per season
Per Pax vs Per Group	Adjust pricing structure	Flexibility for different traveler types
Children pricing conditions	Define age-based rates	Increases family bookings
Guaranteed departure Min Pax	Controls viability for SIC/Series	Ensures operational profitability
Allotment tracking	Prevents overbooking issues	Maintains availability accuracy

 

Defining booking conditions for programs

KOOB allows you to configure specific booking conditions for programs, ensuring flexibility in how they are offered and booked by Tour Operators (TOs). These two key settings impact how programs can be booked individually or multiple times within the same trip.

Can this Program be booked on its own on the Marketplace?

🔹 YES → The program can be booked as a standalone experience by TOs without being part of a larger itinerary.
🔹 NO → The program must be combined in the Trip Designer with other programs and cannot be booked independently.

✅ When to select YES?

• If the program is designed as a complete package (e.g., "Best of Bangkok 5 Days") and does not require additional components to function.
• If the DMC wants maximum visibility on the marketplace, allowing TOs to select it freely.

⚠ When to select NO?

• If the program must be combined with other experiences (e.g., a short extension that requires a main program, such as "2 Days in Chiang Mai – Only Available as an Add-on").
• If the DMC wants to control how the program is sold, ensuring it aligns with a predefined itinerary.

 

Can this program be booked several times in the same Trip?

🔹 YES → The program can be booked multiple times within the same trip, allowing flexibility for TOs.
🔹 NO → The program can only be booked once per trip.

✅ When to select YES?

• If the program is a recurring experience that can be repeated (e.g., "Free day at Leisure in Phuket," which can be booked several times in a longer itinerary on the Trip Designer).

⚠ When to select NO?

• If the program is a linear itinerary that progresses and cannot be repeated (e.g., "Vietnam North to South in 10 Days").
• If logistical constraints prevent the program from being rebooked within the same trip.
  
  

 

Contracting & cancellation conditions

This section manages program-specific policies.

How to set Contracting Conditions:

• Default cancellation conditions from Organization Settings apply.
• You can edit conditions per program if needed.
• Edit or click Save and Next.

📌 Example:

• Free cancellation up to 30 days before departure.
• 50% charge for cancellations 15-29 days before departure.
• 100% charge for cancellations less than 14 days before departure.

 

Adding Global Options & Extras

Enhance the program by adding general bookable extras:

• Go to the Options/Extras tab.

• Click the search bar to find compatible add-ons.

• Link options like language guides, transfers, or even reduction (triple room discount).

• Click Save and Finish

✅ Example: A "Private Cooking Class" can offer an optional wine pairing as an extra.

 

Understanding Compatibility and Required options for programs in KOOB

KOOB offers powerful compatibility settings that allow Destination Management Companies (DMCs) to define how their programs interact with each other. These settings help Tour Operators (TOs) design seamless itineraries by ensuring that only logically and logistically compatible programs can be booked together.

✅ Key Features of Compatibility and Required Options:

• Define which programs work well together for itinerary creation in the Trip Designer.
• Prevent illogical combinations (e.g., a day tour in Bangkok cannot directly follow a program ending in Chiang Mai).
• Require specific services (transfers, accommodations, extras) when booking certain program combinations.

🚀 Objective: Ensure that TOs can easily create realistic, bookable itineraries while maintaining DMC control over program logic.

 

• Program Compatibility: Best Match vs. Blacklist

What is program Compatibility?

Program compatibility settings define how different programs can be combined within an itinerary.

🔹 Best Match → Programs that work well together.

🔹 By default Match → not a Best Match and not blacklisted, possible but with required options.

🔹 Blacklisted → Programs that cannot be combined.

 

How to define Compatibility?

• Go to the Compatibility tab in the program settings.

• Search for programs that could be combined with the current program.
• Use filters to narrow down options (e.g., by start/end locations, themes, segments).

• Select programs as either "Best Match" or "Blacklisted".

 

Best Match (Recommended Combinations)

✅ Definition: Programs that are considered natural extensions of the selected program.
✅ Impact: These programs will be highlighted for TOs as recommended itinerary extensions.

Example:

• Program 1: "Bangkok City Discovery – 3 Days" (Ends in Bangkok)
• Program 2: "Chiang Mai Cultural Experience – 4 Days" (Starts in Chiang Mai)
  • ❌ Not compatible unless a transfer is added.
  • ✅ If a flight is required between Bangkok and Chiang Mai, this transfer should be set as a Required Option (explained below).

Blacklisted (Incompatible Programs)

❌ Definition: Programs that should not be combined due to logistical or thematic reasons.
❌ Impact: These programs will not be available for selection when TOs design an itinerary.

Example:

• "Phuket Beach Stay – 5 Days" cannot follow "Hanoi City Tour – 3 Days" because they are in different countries with no direct connection.
• "Luxury Mekong Cruise – 7 Days" cannot be combined with "Budget Backpacking Vietnam – 5 Days" due to differences in accommodation standards.

 

In the compatibility tab, you can define "Best Match" (recommended) and "Black listed" (incompatible) options and programs for this experience.

If you define compatible experiences as Best Match, the tour operator will see on the trip Designer that this is a DMC recommendation to enhance the experience.

On the other hand, if you define it as black listed, the tour operator won't be able to book it.

To set up the compatibility of the experiences, you can :  

• Search by name
• Per starting point and ending point
• Per status 
• Per segment
• Per Themes

 

Required Options: Ensuring seamless Itineraries

What are Required options?

Required options are mandatory extras that must be booked when certain programs are combined. They help bridge logistical gaps and ensure smooth transitions between different parts of an itinerary.

📌 When Are Required Options Needed?

• When two programs require a transfer to be logically combined.
• When a specific service (e.g., domestic flight, visa service, local guide) is essential for the combination to work.

 

How to Set Required Options?

• Go to the Requirements Tab of the program.

• Select a compatible program and specify the required option(s) (e.g., transfer, flight).

 

• Save the settings.

✅ Required options will automatically be applied when a TO books the two programs together.

 

• Example: Using compatibility & required options together

Scenario:

• • A TO wants to combine "Bangkok City Discovery – 3 Days" with "Chiang Mai Cultural Experience – 4 Days".
  • Bangkok and Chiang Mai are far apart, requiring a flight for a smooth connection.
  • The DMC must ensure that TOs include this flight when booking both programs together.
    
    

Step-by-Step Setup:

• Set Compatibility:
  • ✅ Best Match: "The Best of Bangkok – 5 Days" and "Chiang Mai – 2 Days".
  • ❌ Blacklist: "Phuket Beach Stay – 5 Days" (as it has no logical connection).
• Define Required Options:
  • Select "The Best of Bangkok – 5 Days".
  • Add "Transfer from Chiang Mai Airport to Hotel" as a mandatory required option when combined with "Chiang Mai – 2 Days".

How this works for TOs:

• If a TO tries to book these programs together, a pop-up notification will appear saying:
  

   

  You must add one of these options to continue.
  This is required for the selection of the following programs:The Best of Bangkok ! & Chiang Mai - 2 days.

• The TO must add the required transfer before finalizing the booking.
• If the TO does not wish to book the transfer via the DMC, they can manually override the requirement but must confirm they are arranging it independently.

Why this matters for TOs and DMCs ?

✅ DMC Benefits:

• Ensures logical itineraries with proper transitions.
• Prevents TOs from creating unrealistic combinations.
• Helps sell additional services like transfers and accommodations.

✅ TO Benefits:

• Makes trip planning faster and easier by showing only compatible programs.
• Avoids logistical issues caused by missing connections.
• Provides clear instructions when additional services are needed.
  
  

 

Promotions & Supplements

Customize pricing with seasonal discounts or additional fees.

• Click on the Promo/Sup tab (top left).

• Select "New" to create a new deal.

•  Creating Promotions & Supplements 

  • Name → Title of the promo/supplement.
  • Type → Discount (Amount/%), Supplement (Amount/%).
  • Applicable TOs → Select eligible TOs.
  • Validity Period & Days → Define when the promo applies.
  • Per Pax or Per Product → Apply by person or group.
• Choose Status:
  • Draft → Not visible to TOs.
  • Operational → Active and bookable.
  • Archived → Expired deals move here.

• Set the status to Operational to activate it.

 

📌 Example:

• "Early Bird 10% Discount" → Applied before March 31 for summer departures.
  
  

 

Exporting programs as Word/PDF

KOOB allows you to export activities as professional documents for sharing with partners.

• Open an program.

• Click the export button in the top-right corner.

• Choose Word or PDF format.

 

Video Tutorial

 

 

Related Articles

• How to navigate my experiences catalog?
• How to add a new activity to my catalog ?
• How to add a new extra/option to my catalog ?
• How to set up Hotel, Experience, and Trip Distribution for a Tour Operator? (Detailed configuration)
• How to use the Bulk Edit distribution settings for my products?
• How to set margins and visibility for my distributed Experiences?
• What do "Showcase" Hotels and Experiences mean?
  
  

📌 Need help? Visit the KOOB Knowledge Base or contact KOOB Support for assistance. 🚀