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How to add media and images to an experience?

Adding high-quality media is one of the best ways to showcase your experiences and increase bookings. Visual content helps Tour Operators (TOs) understand your product, promote it more easily, and feel confident offering it to their clients.

✅ Make your experience more attractive and marketable
✅ Provide ready-to-use visuals and resources for TOs
✅ Increase trust and engagement with real, relevant images
✅ Highlight your experience across the KOOB Marketplace and Trip Designer

🚀 Objective: Upload and organize impactful visuals and links that improve your product’s visibility and boost TO confidence and conversion.

 

Where to upload media for an experience?

Each product in KOOB—whether it's a program, activity, transfer, or extra—has a Media tab to upload images and add external links.

Steps:

  • Open your Experience Catalog

  • Select the experience you want to edit

  • Go to the Media tab

  • You'll find two sections:

    • Images → Add, rename, and organize your photos

    • Links → Add external references (videos, maps, PDFs, etc.)

📌 Tip: The first uploaded image is used as the thumbnail across the KOOB marketplace and preview cards. You can change it by dragging another image to the first position.

 

Uploading and managing images

To add an image:

  • Click "Upload Image"

  • Choose a file from your device

  • Once uploaded, it appears in your gallery

Image actions available:

  • Rename → Click on the name to edit

  • Set as thumbnail → Drag it to the first position

  • Delete → Click the 🗑️ icon

📌 You can upload up to 5 images at the same time and rearrange them anytime.

 

Image requirements & best practices

📌 KOOB Guidelines:

Requirement Details
Format Landscape only (Recommended: 1200x800 px or higher)
Resolution High quality; avoid blurry or pixelated visuals
Content Must reflect the real experience (no fake or generic stock photos)
Branding Avoid logos or promotional images unless authorized

✅ What to include per experience type:

Type Recommended Media
Activities Travelers participating, guide in action, scenery involved
Transfers Vehicle type, driver greeting, pickup location
Programs Key highlights, daily moments, local interactions
Extras Product or service in use (e.g., SIM card, local guide)

💡 Good Example: Clear image of a private speedboat for a transfer
❌ Bad Example: Generic cruise ship stock photo not linked to the product

 

Adding external links to support your Experiences

In the Links section, you can insert external content to support or promote your experience.

To add a link:

  • Click "Add Link"

  • Enter the URL

  • Write a title (e.g., “Watch Video”, “Official Park Website”)

  • Click Save

✅ Examples of useful links:

    • YouTube/Vimeo → Promotional or walkthrough video

    • Official websites → National parks, museums, activity partners

    • PDF brochures → Upload on a public server and share via a link

    • Google Maps → Exact starting location or point of interest

📌 Tip: Use short, descriptive titles for clarity. Make sure links are live and accessible.

 

How many images should I upload ?

✅ Minimum: 3 images
🎯 Ideal: 5 to 10 carefully selected photos
🚫 Avoid: Image overload—choose quality over quantity

These images appear:

  • In the KOOB Marketplace listing

  • Inside the Experience Factsheet

  • In the Trip Designer if added to a trip

  • In PDF/Word exports sent to TOs

 

Why media matters for bookings ?

📸 Visual trust → TOs are more likely to book and promote your product if they can see what it looks like
🎥 Video = Emotion → A short clip of the experience in action helps TOs tell a story
📑 Supporting materials → PDFs and links provide deeper info and allow TOs to go beyond the basic factsheet

🚀 With engaging and well-structured media, your experience will stand out and be easier to sell.

 

Takeaways

✅Use the Media tab to upload and manage photos and links

✅Add at least 3 landscape images per experience (ideally 5–10)

✅Use real, high-resolution content that shows your product in action

✅Add external links for video, maps, or brochures to support TOs

✅Always verify that your media is relevant, clear, and accessible


 

FAQ

Can I update media after publishing an experience?
✅ Yes! You can edit images and links anytime.

What happens if I don’t upload any images?
⚠️ Your experience will still be listed—but will appear less appealing in the Marketplace.

Can I upload videos directly into KOOB?
📌 No, but you can link to a video via YouTube or Vimeo.

Do links appear in exports (PDF/Word)?
✅ Yes, all saved links and images are included in the exported documents.

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📌 Need help? Visit the KOOB Knowledge Base or contact KOOB Support 🚀